Our Return Policy
Your satisfaction is our priority. Please review our return and exchange policy below.
Return & Exchange Guidelines
General Return Information
We want you to love everything you order from us! If you're not completely satisfied, we offer a 30-day return policy on most items.
Items Not Eligible for Return
Due to their unique and delicate nature, the following items are not eligible for returns:
- Clay Products
- Seashell Decor
These items are non-returnable, so please ensure you are satisfied with your selection before completing your purchase.
How to Return an Item
If your item qualifies for a return, follow these easy steps:
- Contact us at customerservice@palkii.com to initiate the return.
- Provide your order number and the item(s) you wish to return.
- Once approved, package the item(s) securely and send them to our address (provided in the response).
Important: Please double-check your items before completing your purchase, especially for personalized or handmade items, as they are non-returnable.