Help Center
Welcome to Our Help Center
We are here to assist you. Browse through the frequently asked questions below for quick answers.
What is your return policy?
We offer a 30-day return policy for most of our products. However, please note that we do not accept returns for items such as clay and seashell products, as they are fragile and unique items.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order directly through the courier's website.
Do you offer international shipping?
Yes, we do offer international shipping to select countries. Please check our shipping policies for more details on shipping rates and delivery times.
Can I change or cancel my order?
We aim to process orders quickly, so we cannot guarantee that we can change or cancel your order once it has been placed. However, if you contact us immediately after placing your order, we will do our best to accommodate your request.
How do I contact customer service?
You can contact our customer service team by emailing us at customerservice@palkii.com or call us at (313) 437-8330. We are happy to help with any questions or concerns you may have.
Important Notice: We do not accept returns for clay and seashell products due to their fragile nature and the unique, handcrafted nature of each item. Please ensure you are satisfied with your selection before completing your purchase.